Our company always remains close and in-track with our products, from onsite installation and commissioning upon initial sale, to maintenance and after-sales service throughout the products’ lifecycles.
Customers can rely on us in having genuine spare-parts supply for products they purchase from us. In the occasion that a part is not in stock, with our well established procurement processes we manage to import the part from abroad and deliver to the customer within a few days.
Furthermore, our service centre provides a 24/7 support. Field service experts can also be on site within just 24 hours to assist our customers. The specialists working in the service centre are highly skilled and extremely motivated. They are among the best in their fields and are committed to carrying out their work reliably, efficiently and to the highest quality standards, no matter what the task.
All staff and technicians are able to quickly adapt to changing conditions and they complete regular professional training and development. In addition, internal and external audits are conducted regularly, to continuously review standards of environmental protection, occupational health & safety, and to identify areas for improvement.